Program Application and Wizard Troubleshooting/FAQ
- What is the Application Wizard?
- My application is not updating
- I am unable to submit my application
- I do not see the "Application Wizard" button
- Can I make changes after my application has been submitted?
What is the Application Wizard?
The eLogic Genesis Application Wizard is a tool that will assist you by collecting the demographic information you may need for your application. Please note: The Application Wizard will not submit your application for you. Once you exit the Wizard, you will need to Enter and Check Information Required for a Program prior to submitting it.
My application is not updating
You may need to refresh the page for completed program application information to update.
- Click the
refresh button in your web browser (to the left of the address bar) - Page will reload
- Check if the issue is resolved
If the issue is not resolved after refreshing the webpage, contact your specialist and explain the issue in as much detail as possible.
I am unable to submit my application
Before you can submit your application, you must check that all Required Information has been entered. Once everything is in order, the Submit Application button will turn from orange to green.
See Enter and Check Information Required for a Program for more information.
I do not see the "Application Wizard" button
Organizations may not allow clients to apply for programs via the Client Portal. If you do not see the Application Wizard button, the organization either has no programs to offer or has disabled this feature in their Client Portal.
Reach out to the organization with any questions or concerns.
Can I make changes after my application has been submitted?
Yes, you are able to make changes to your application by updating the fields in the Intake Tab. Please be aware that your case manager will be notified of the changes. Changes made may affect your eligibility for certain programs or services.