Apply for Program

Learn how to:

• Apply for Program - The Basics
• Apply for a Program (Create a Program Application)
• Enter and Check Information Required for a Program
• Submit a Completed Program Application
• Program Application Troubleshooting/FAQ

Apply for Program - The Basics

You can apply for your organization's programs only if the organization has enabled this setting. If the descriptions below do not appear for you when you are logged into your account, the organization does not allow for you to apply for their programs via the Client Portal.

If you are not already enrolled in a current program and/or do not already have a current program application, you will be prompted to apply for programs when you first login:

If you do not see this screen when you first log in, check to see if you have the Apply for Programs button:

Desktop

Mobile

If you do not see this button, the organization has disabled applying for programs via the Client Portal.

If you do see this button, you can apply for the organization's programs. Proceed to Apply for a Program (Create a Program Application) below to learn how to begin.

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Apply for a Program (Create a Program Application)

Once you are logged into your eLogic Genesis record:

Desktop Click Apply for Programs - screen overlay will appear Locate and click the checkbox next to the program(s) you are interested in Click Required Information to expand and view additional information regarding the program application Click Save when finished Program application is created

Mobile Tap the Apply for Programs icon in the bottom right corner of the screen - screen overlay will appear Locate and tap the checkbox next to the program(s) you are interested in Tap Required Information to expand and view additional information regarding the program application Click Save when finished Program application is created

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Enter and Check Information Required for a Program

After you have created a program application, you can check what information is required to submit the application and what information has already been entered:

Desktop Locate your program application in the left sidebar Click the down arrow to expand Completed sections are green Incomplete items are regular text When all required items are completed, your application will show a  completed icon and the Submit Application button will turn green - you may need to reload the page for updates to be shown Continue to Submit a Completed Program Application below

Mobile Tap Applications  near the top of your screen Tap your program application to expand Completed sections are green Incomplete items are regular text When all required items are completed, your application will show a  completed icon and the Submit Application button will turn green - you may need to reload the page for updates to be shown Continue to Submit a Completed Program Application below

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Submit a Completed Program Application

After you have completed your program application, you will need to submit it for review by a specialist:

Desktop Locate your program application in the left sidebar Click the down arrow to expand The Submit Application button is green if all required items are entered Click Submit Application Application is submitted for specialist review

Mobile Tap Applications  near the top of your screen Tap your program application to expand The Submit Application button is green if all required items are entered Tap Submit Application Application is submitted for specialist review

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Program Application Troubleshooting/FAQ

• My application is not updating
• I am unable to submit my application
• I do not see the "Apply for Programs" button

My application is not updating

You may need to refresh the page for completed program application information to update.

Desktop Click the refresh button in your web browser (to the left of the address bar) Page will reload Check if issue is resolved

Mobile Be sure you are scrolled to the top of the page Swipe down to refresh Page will reload Check if issue is resolved

If the issue is not resolved after refreshing the webpage, contact your specialist and explain the issue with as much detail as possible.

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I am unable to submit my application

Before you can submit your application, you must check that all Required Information has been entered. Once everything is in order, the Submit Application button will turn from orange to green.

See Enter and Check Information Required for a Program for more information.

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I do not see the "Apply for Programs" button

Organizations may not allow for clients to apply for programs via the Client Portal. If you do not see the Apply for Programs button, the organization either has no programs to offer or has disabled this feature in their Client Portal.

Reach out to the organization with any questions or concerns.

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